‘I Choose Dedication:’ Communicating Across Barriers

Organizational values identified by TMC employees (Dedication, Compassion, Integrity, Community) are among the reasons people ‘Choose Well’ when they choose Tucson Medical Center.

TMC has launched an internal campaign to celebrate examples of those who demonstrate these values every day.  Here’s another example of those who “choose Dedication”

 

Cecelia Gutierrez

TMC’s values are communicated in many languages every day, thanks to the translating skills at International Services.

“We’re here to help people,” says Cecelia Gutierrez, a medical interpreter with International Services for a little over four years.  Hospital visits “are very difficult times for families, and it’s very easy to choose to be in their path.”

Her work extends beyond translating, as she connects with the patient as an individual with needs. “You feel what they feel. Sometimes you understand if they’re nervous or afraid. You live the moment with them. You do what you can.  Sometimes it’s just holding a hand. Sometimes it’s saying ‘un momentito.’

“If you really, really look into the patient’s eyes, you can see when they are just afraid, or not knowing what’s happening.  That’s when we need to be there for them.  Hospitals are scary for most people.  Just make sure they are OK.  This is our home, and they are welcome in our home. It’s who we are: TMC.”

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Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461
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