TMC’s top emergency doc insists award is a team effort

Dr. Rich Rosenthal TMC Emergency Department medical director

Dr. Rich Rosenthal
TMC Emergency Department medical director

TMC’s Emergency Department medical director, Dr. Richard Rosenthal, was honored as Emergency Physician of the Year for 2014 from EmCare, the nation’s leading national practice management company. Dr. Rosenthal was awarded the Commitment to Care Award for emergency medicine, and was selected from more than 10,000 affiliated clinicians. He was selected because he embodies EmCare’s mission of making health care work better.

A press release issued by EmCare said Dr. Rosenthal received the award because of his commitment and implementation to lean methodologies, which helped guide TMC’s emergency and pediatric emergency departments to improved and sustained quality metrics.

“Awards are nice, and certainly appreciated,” said Dr. Rosenthal. “But it is our team here – the nurse managers, the pediatric emergency medical director, and a fantastic, dedicated administration that allows us to work together to improve the processes and improve the care we deliver.”

Dr. Rosenthal said his team continually works on improving the patient experience by decreasing wait times and the total amount of time a patient spends in TMC’s Emergency Department.

Some highlights of TMC’s Emergency Department improvements include:

▪ The wait time to see a physician decreased 48 percent down to an average of 37 minutes, according to data from July 2012 to December 2013.

▪ Patient satisfaction scores increased by more than 43 percent from July 2012 to March 2014.

▪ During the same time frame, more TMC Emergency Department patients reported they felt their physician cared about them as a person. TMC was ranked in the 99th percentile for this patient satisfaction question.

In TMC’s Pediatric Emergency Department:

▪ Patients are triaged an average of 13 minutes after they arrive.

▪ On average, children are consistently treated and released in less than two hours.

▪ Patient satisfaction scores have consistently run in the 80th to 90th percentile.

“While some major changes have been made in TMC’s Emergency and Pediatric Emergency departments, which have led to successful outcomes, we will continue to work on improving our service and increasing patient satisfaction,” Dr. Rosenthal said.

That dedication and commitment to improving care for the community is one of the reasons Dr. Rosenthal was selected as EmCare’s Emergency Physician of the Year.

“So many of our physician leaders do so much more than their physician job duties or their leadership job duties require. They help their communities; they help people outside of their communities. They offer outstanding patient care while improving operations for their organizations. We feel an obligation to recognize these outstanding clinicians in a grand way, in front of all of their peers,” said Dr. Dighton Packard, EmCare’s chief medical officer.

“We established an awards program to honor these physicians who really go above and beyond their job duties every day, while inspiring others to do the same,” said Todd Zimmerman, EmCare president and CEO.

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Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461
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