Saguaro Physicians’ new administrator has precision focus on patient-centered care

Susan Vance

Susan Vance

The new year brings new changes to Saguaro Physicians, which is taking on a new name.  TMC One will officially launch on Jan. 1. The updated look and fresh focus will create a stronger connection with Tucson Medical Center and serve as one stop for wellness and primary care.

As part of the changes, TMC will welcome Susan Vance as TMC One’s director of administration early next year. She comes to TMC from Scottsdale Lincoln Health Network where she currently serves as the Senior System Director. She also worked with Mayo Health Systems and is a seasoned professional with more than 16 years of healthcare experience including at St. Joseph’s Hospital and Scottsdale Healthcare Family Care. The Louisiana State University graduate is also currently pursuing her master’s degree in leadership.

Vance knew right away that TMC’s focus aligned with her own values as a healthcare executive. “During my interviews and all of my subsequent interactions at TMC, from the executive team and beyond, there was such a strong dedication to the patient,” she said. “During every conversation, literally, it is clear that the focus is taking care of the patient, growing the organization and building a team. These are also my top priorities and I am so excited to be a part of it. It feels like I am coming home.”

Vance’s commitment to patient-centered care was established at an early age when she learned by example from her father – whom she describes as her mentor. “My dad was a primary care physician when doctors used to still make house calls. I remember waiting outside of people’s homes or in the parking lot of a hospital emergency department while my dad was visiting patients,” she said. “He always taught me that the patient comes first. So this has always been key for me. In coming to Tucson, it was important to me to make sure that the organization that I work with had the same mission. And, I really wanted to work with a community hospital dedicated to staying independent and carving out a niche that always stays focused on taking care of the community,” she said.

Vance and her family are looking forward to settling in Tucson shortly, as she will start her new position in late January.

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