“She’s an incredible resource” is how one colleague describes Nancy Franklin-Hicks, social worker for inpatient hospice. And not only for the patients in the unit at Peppi’s House, but also for patients in home care, and those still in the main hospital.
“If I can get a patient over to her, she can make things happen,” said Karen Novak, an outpatient hospice nurse. “And she is always available to discuss a visit or to go on a joint visit.”
The staff at TMC Hospice and TMC Chief Nursing Officer Marty Enriquez were on hand to recognize Franklin-Hicks this morning as its Heart of Hospice. Franklin-Hicks was nominated and selected by her peers in this quarterly recognition program.
“Hospice social work is a very tricky position,” said Dr. Larry Lincoln, covering medical director at TMC Hospice. “You need a firm hand and sometimes a firm foot, and an incredible amount of compassion because everyone’s in distress. Nancy can get people to do things without even a push.”
Franklin-Hicks has worked at Peppi’s House for 11 years and thrives because of her colleagues.
“What keeps me here is the family that we have,” she said. “Working here is life-giving.”
The Heart of Hospice is someone who embodies the hospice philosophy and represents all that is good in health care:
Everything he or she does is for our patients and families and personifies compassion, kindness, empathy, a great work ethic and knowledge. The Heart of Hospice is also someone who is calm under pressure, is respectful, is detail-oriented, is a critical thinker, and has great communication skills. This person is someone who is always there to help his or her peers and does so with grace and skill. Being able to nominate someone for this award is a gift because it means you have observed greatness, not just once, but every time you have interacted with this individual.
In addition to being recognized among her peers, Franklin-Hicks has her name and photo displayed on a plaque in the entryway to Peppi’s House, received a “key” pin to wear on her ID badge representing the key to the Heart of Hospice, and parks in the designated Employee of the Quarter space at Peppi’s House.