New manager called out by her peers for being the Heart of Hospice

Stephanie Carter, center, is honored as Heart of Hospice with bereavement specialist MK LeFevour, left, and director Alicia Ferguson.

Unbeknownst to the new TMC Hospice manager, many of her colleagues had already tossed her name into the hat for the program’s quarterly recognition award.

“She holds the bar to the highest level and is always there to help you,” said Alicia Ferguson, director of TMC Hospice.

After a blind judging, Ferguson explained, Stephanie Carter, the home-care supervisor turned manager was named the Heart of Hospice last Thursday during a breakfast ceremony.

“It’s very telling you all voted your new manager to be your new Heart of Hospice,” quipped Alicia Ferguson, noting that nominations had closed prior to Carter getting her new role.

“Stephanie plays the role of RN, supervisor, case manager, EPIC super user, teacher, student and voice for the team,” according to one of the nomination forms. “She stands up for what is right for her patients, families, employees and peers and will not take ‘no’ for an answer with her patients and the team’s best interests at heart.”

In addition to her own caseload, according to those who nominated her, “she picks up visits to help out the team. Not one to complain, she works tirelessly to ensure patient and family satisfaction as well as to take care of her teammates. She has a willingness to learn more about hospice and leadership and is always open to doing more.”

Almost as if on cue, Carter is doing more in a leadership role, taking her new position two days prior to receiving the award. Carter has nine years at TMC and seven and a half with TMC Hospice, and, in her new role as clinical manager, she leads both the inpatient and outpatient areas of hospice.

The Heart of Hospice is someone who embodies the hospice philosophy and represents all that is good in health care:

Everything he or she does is for our patients and families and personifies compassion, kindness, empathy, a great work ethic and knowledge. The Heart of Hospice is also someone who is calm under pressure, is respectful, is detail-oriented, is a critical thinker, and has great communication skills. This person is someone who is always there to help his or her peers and does so with grace and skill. Being able to nominate someone for this award is a gift because it means you have observed greatness, not just once, but every time you have interacted with this individual.

In addition to being recognized among her peers, Carter has her name and photo displayed on a plaque in the entryway to Peppi’s House, received a “key” pin to wear on her ID badge representing the key to the Heart of Hospice, and parks in the designated Employee of the Quarter space at Peppi’s House.

Comments

  1. Denise Sutton says:

    Congratulations Stephanie! So well deserved!

  2. Congratulations Stephanie!! Welcome aboard and best wishes in your new role at hospice…

  3. Anonymous says:

    Stephanie Thank you for all you do!! I really enjoy working with you..

  4. Lynne McGregor Volunteer on Friday AM says:

    What a wonderful tribute to her!!

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