TMC encourages community members to be cautious in sharing information to avoid phone scams

MagnifierHand_221068210 (002).jpgWith local utilities recently warning customers of apparent phone scams in which payment is demanded over the phone, Tucson Medical Center is urging community members to be cautious in responding to such inquiries.

TMC does have conversations over the phone with patients about payments and we will accept payment over the phone as well.

What we won’t do is make threatening, high-pressure phone calls.

If something doesn’t sound right, ask the caller for their name and their phone number. Keep it as a reference but know that scammers have access to ID spoofing software that can disguise phone calls to appear that they are made from a reputable organization.

Instead, call Tucson Medical Center directly and ask the operator for the Business Office or call us directly at 324-1310.

A legitimate representative from TMC will be able to share information about the previous or anticipated hospital stay, including the date and procedure.

“If something sounds suspicious, honor that instinct,” said Maria Persons, the director of TMC’s billing office. “We will always understand and support your choice to be safe and to be extra diligent if someone asks you to share sensitive information over the phone.”

TMC also has a secure way for patients to pay their hospital bill online. To see TMC’s other mechanisms, please visit https://www.tmcaz.com/pay-my-bill

 

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Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461
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