Mission Moment: Transporter warms hearts with simple gesture

Transporter Christina Ruebush living the mission by going beyond.
When a simple get-well card brought joy to a discouraged patient, a TMC employee decided to provide a thoughtful card to every patient she serves.

TMC patient transporter Christina Ruebush joined the ranks six months ago, after having an exceptional health care experience at TMC. “The staff were so polite and thoughtful that I knew this would be a great place to work.”

Ruebush’s fast-paced position takes her back-and-forth across TMC’s 100-acre campus, but she doesn’t mind. “I really enjoy the patient interaction,” she said. “Anytime I can be supportive or help in any way, I do.”

Not long ago, a patient motivated Ruebush to start doing something new. “I had transported an elderly man several times – each time he was very unhappy, grumpy and even mean.”

Ruebush thought about what might help. “So I went out and bought him a get-well card.”

When Ruebush was called to transport him again, she handed the card to the patient. Although Ruebush didn’t expect anything in return, she received a new understanding that would change her forever.

“The patient’s demeanor was completely different – he kindly thanked me over and over, and explained that he was alone, with no friends or family – he really just wanted someone to talk with.”

After enjoying a conversation with the patient, Ruebush stopped by the dollar store on the way home. “I decided that I was going to give every patient I transported a get-well card.”

For months, Ruebush has been providing every patient she transports with a card offering kind and sincere wishes. “It’s well worth the heartfelt thank yous and smiles I get,” she said.

This week, Ruebush is doing even more – she is providing each patient staying at TMC on Christmas Day with a get-well card.

“At TMC, we thrive on patient experience,” said Ruebush. “No matter what they are experiencing, patients appreciate knowing that TMC cares.”

Tucson Medical Center earlier this year adopted a new mission statement. To celebrate, we are sharing an ongoing series of “mission moments.”

What are mission moments? They aren’t necessarily dramatic stories of heroism, although our medical staff saves lives every day. These are moments that breathe life into words – moments that are profound or powerful or touching and that remind us why we do the work we do.

Hundreds of these reminders happen every day. Thank you for letting us share some with you.

Do you have a TMC mission moment you’d like to share? Send it to Communications@tmcaz.com

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Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461
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