Mission Moments: Cultivating kindness at a crosswalk

Audrey Fimbres has started building extra time into her walk across Grant Road as she heads to Tucson Medical Center’s surgical tower from her office across the street.

A nurse and the manager of Pre-Anesthesia Testing located across from the main hospital, Fimbres typically comes upon others in need at least three times a week, and particularly as they head to the Emergency Department.

Recently, she came upon a man on crutches, carrying two large bags of belongings and clearly in pain, trying to make it from Grant to the Emergency Department. She had him rest where he was while she got a wheelchair to get him more comfortably to his destination.

The day before, she met a woman whose car was stalled in the intersection. Fimbres helped her call for assistance, and in the interim, called an officer from TMC Security, who was able to jump her car, revive her battery and get her back on the road.

“I want to help people and be kind to people – because sometimes people aren’t kind,” Fimbres said, adding that commuters were honking and yelling at the woman whose car had stalled. “She was crying and she clearly needed someone to be kind to her that day. You can’t just walk past people who are in distress or who need help.”

Fimbres started cultivating kindness as a way of getting through those awkward years in middle school when kids can be mean – and it’s something she’s practiced the rest of her life. It’s why she got into nursing 16 years ago and why she has been at TMC for the past 11.

“I became a nurse to take care of people and my favorite part of working here is all the ways we get to engage with our community,” she said. “I just think it’s important to think about what kind of day other people might be having and what they’re going through.”

Tucson Medical Center earlier this year adopted a new mission statement. To celebrate, we are sharing a series of “mission moments.”

What are mission moments? They aren’t necessarily dramatic stories of heroism, although our medical staff saves lives every day. These are moments that breathe life into words – moments that are profound or powerful or touching and that remind us why we do the work we do. Hundreds of these reminders happen every day. Thank you for letting us share some with you.

Do you have a TMC mission moment you’d like to share? Send it to Communications@tmcaz.com.

TMC: Getting its kind on

mural 1 Triple digit temperatures didn’t dampen enthusiasm for dozens of Tucson Medical Center employees and volunteers who took shifts over Friday and Saturday to install a “Be Kind” mosaic mural in a patio near the Gift Shop.

The Kindness Patio was the latest evolution in TMC’s participation in the Ben’s Bells Kind Colleagues program, which asks businesses and organizations to place a priority on building a positive workspace.

The mural’s roots date to 2014, when TMC agreed to accept a Ben’s Bells kindness challenge and document 1 ,000 acts of kindness. Employees, patients and volunteers helped TMC surpass its goal, with 1 ,240 acts of kindness.

Earlier this year, Ben’s Bells Founder Jeannette Mare led a conversation on kindness for TMC managers, directors and executives, touching on scientific research around the power of kindnemural 2ss to heal, and tailored to the specific opportunities available in health care to practice self-kindness to reduce stress and boost productivity.

During Hospital Week at the beginning of May, staff volunteered to make the tiles that would become the mural. Hope Thomas, the director of community programs for Tucson Medical Center, said the choice to put the mural inside the campus, instead of on an exterior wall with greater public visibility, was a conscious one.

“We know our employees appreciate our relationship with Ben’s Bells and the work we’ve done to become a kind colleague in the community,” she said. “We wanted to find a space where they would have a chance to see the mural and where it could reinforce the work that we do here every day – particularly since the practice of kindness is already reflected in our mission and our values.”

Click for mmural 3ore information about Ben’s Bells’ Kind Colleagues program.


Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461