Heart of Hospice dedicated to caring for patients in their homes

Meet the Heart of Hospice, Lynn Rumsey PCTThe enthusiasm, energy and compassion of one of TMC Hospice’s longest-serving home-health aides earned her the Heart of Hospice for the third quarter.

Since 2002, Lynn Rumsey, a patient care technician, has been visiting hospice patients in their homes, helping them with personal care (bathing, shaving, hair care, etc.), exercise, safely getting in and out of bed and chairs, as well as teaching families how to care for their loved ones.

“She’s so energetic and enthusiastic, it’s like every week for Lynn is her first week here,” said Stephanie Carter, manager of TMC Hospice at Home, during a celebration last week.

According to one nomination from a colleague (nominations are anonymous):

“Lynn is always helpful and pleasant with co-workers and patients. One recent patient’s family reported that in all the years of working with doctors, nurses and others in the medical profession, she was the most compassionate, pleasant person they have met.”

Lynn Rumsey, PCT and home health aide for TMC HospiceThe colleague goes on to give an example:

On a Saturday that Lynn was seeing patients, she bathed a new patient, called the office to report a problem with the patient’s Foley [catheter], and stayed at the patient’s home to assist the RN with troubleshooting and replacing the Foley.

The patient was very large and the patient’s husband unsure of how to care for her, and the RN would not have been able to insert the Foley without Lynn’s’ help. The patient’s husband was more calm and relaxed after observing Lynn providing care to his wife.

As one colleague said, “We are privileged to have Lynn on our TMC Hospice Home Care Team.”

As Heart of Hospice for the quarter, Rumsey’s name and photo goes onto a recognition plaque on the unit, she received a pin and gets a dedicated parking space until next quarter. The award allows colleagues to recognize their peers:

Everything he or she does is for our patients and families and personifies compassion, kindness, empathy, a great work ethic and knowledge. The Heart of Hospice is also someone who is calm under pressure, is respectful, is detail-oriented, is a critical thinker, and has great communication skills. This person is someone who is always there to help his or her peers and does so with grace and skill. Being able to nominate someone for this award is a gift because it means you have observed greatness, not just once, but every time you have interacted with this individual.

Want to be part of a team that makes a difference?

Learn about volunteering for TMC Hospice Home Care

Social worker named Heart of Hospice for her work on behalf of patients, families, staff

After being hoodwinked into coming to a celebration she thought was for a colleague, Marybeth Racioppi was speechless when her name was announced last week as the Heart of Hospice for the first quarter. But she shouldn’t have been surprised that the recognition was for her.

“Marybeth is a true asset to our organization,” wrote one colleague in nominating the social worker. “She consistently partners with the nurses to take a team approach to patient care.”

A 14-year TMC Hospice veteran, Racioppi “works diligently to ensure that the patient’s and family’s spiritual, psychosocial and medical needs are all addressed,” the colleague said.

When asked about the secret to her success as a social worker, Racioppi said it boils down to assessing the needs not only for the patient, but for the entire family.

“I take a systemic view of families,” she said. “Everyone in the room has meaning, biases, beliefs and feelings. My challenge is to learn the dynamics and make them each feel supported.”

“Marybeth is so diligent in finding out pertinent information regarding patients and their families to be able to provide the best care for them all, making each one feel cared for in a special way at a difficult time,” wrote another nominator. “Using her wry, sometimes irreverent sense of humor, she gets to the heart of the matter and starts problem-solving.”

And it’s not only patients and families who get her support.

“She also serves as a rock solid support for all of us staffers here at Peppi’s House,” another colleague wrote. “She lets us unload and decompress, offering guidance if needed or requested. And her advice is always ‘spot on.’ ”

“Best of all,” this person wrote, “she teaches us to problem solve with her so that we grow as individuals and as an organization.”

As Heart of Hospice for the quarter, Racioppi’s name and photo goes onto a recognition plaque on the unit, she received a pin and gets a dedicated parking space until next quarter. The award allows colleagues to recognize their peers:

Everything he or she does is for our patients and families and personifies compassion, kindness, empathy, a great work ethic and knowledge. The Heart of Hospice is also someone who is calm under pressure, is respectful, is detail-oriented, is a critical thinker, and has great communication skills. This person is someone who is always there to help his or her peers and does so with grace and skill. Being able to nominate someone for this award is a gift because it means you have observed greatness, not just once, but every time you have interacted with this individual.

Want to be part of a team that makes a difference?

Click to learn about volunteering for TMC Hospice Home Care.


Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461