TMC wraps up summer challenge asking employees for their best ideas

Tucson Medical Center five years ago embraced the Lean management process, which works to eliminate waste and tap the knowledge of employees to make steady improvement every day.

The Summer of Ideas challenged employees to channel their creativity and share their suggestions across the hospital.

More than 250 ideas were submitted since the July kickoff. Awards were given for the team and the individual with the most ideas, as well as the best “out of the park” idea.

Some of the ideas included a TMC-specific rideshare program, new software for clinicians and an app to help patients and visitors navigate the campus.

LeanAmyThree of the four finalists – and the winner of the category – for the most ambitious idea generators work in Unit 750, an adult medical unit. Unit clerk Amy Hill, who came to TMC six years ago, won a reserved parking space for a month.

“What I really appreciate about TMC is that there is an acknowledgment that those who are closest to the work often have the best solutions to improve a process,” Hill said. “I appreciate that whether it’s finding root causes of a problem or finding the where efficiencies are, we can all have some ownership of making things better.”

Janet Heckman, the manager of Unit 750, applauded the efforts of her staff. “Taking ideas from the front line staff who actually do the work is very important as I may not realize there is an issue,” Heckman said. “I also believe being heard is a huge employee satisfaction point as they feel empowered and heard.”

Ideas were logged on a Lean tool known as an “idea board.” There are 120 idea boards throughout TMC as well as at TMCOne locations and TMC Hospice.

It’s different from a suggestion box in that ideas – as well as any outcomes or solutions – are visible to the entire team, who can contribute to the idea as it matures, said Pat Ledin, the manager of Lean and quality efforts at TMC. “We hoped the Summer of Ideas would serve as a fun catalyst to continue driving engagement and we were really pleased with the participation across so many of our departments, from environmental services to information technology to clinical staff.”

lean ideas

Medical librarian Marni Dittmar, who picked up an extra day off as an award for her most “out of the park” idea, is an example of how the process worked. She not only came up with her idea for new clinical software, but then researched it to determine the benefits and feasibility.

Click here to see a short video about how idea boards are igniting creativity and empowering staff at TMC.

TMC receives prestigious national procurement recognition

procurement team

Tucson Medical Center was one of only 242 hospitals and health systems nationwide that were recognized for significant supply chain savings through efficiencies in procurement.

“As a community hospital, Tucson Medical Center knows the importance of efficiency in managing health care costs, even while never compromising on the ability to deliver high quality care,” said Kim Moon, TMC’s supply chain director.

The recognition is particularly special, Moon said, because of the 3,000 members participating in Vizient Inc’s group purchasing organizations, only 500 are even eligible for the award by participating in Vizient’s Impact Standardization Program, which helps drive down costs through group buys.

Only hospitals that earn at least $250,000 in rebates on an annual basis are eligible for an award. TMC, which has received this recognition annually since 2010, reduced its costs by achieving nearly $400,000 in rebates in 2016.

The program works through capturing rebates and reducing variation through standardization – which helps with bulk purchasing prices, but as an added benefit, improves inventory management and provides greater consistency across the hospital.

“This is not an easy bar to meet, which is why we’re so proud to receive this award,” Moon said. “Through thoughtful sourcing and standardization, we’re able to drive quality patient care, while getting the best value at the same time.”

The effort dovetails with TMC’s other work around building efficiencies throughout the hospital. The hospital introduced Lean management practices in 2013 to help root out waste and streamline processes. And TMC participates in two accountable care organizations that reward value – not volume – in health care.

“As a community hospital, TMC is responsible for the health of the people who live in this community, but we must also maintain the financial viability of our organization and keep healthcare costs under control,” said Steve Bush, TMC’s chief financial officer. “Leveraging our purchasing power is just one of the strategies we are using to do that.”

vizient award

 


Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461