Delivering virtual care to you today: CareNow App

CareNow -virtual doctor visit appWhether it is 2 a.m. or 2 p.m., at home or on vacation, TMC’s new CareNow app allows patients to speak with a physician, face-to-face, using the built-in camera on the patient’s smartphone, tablet or desktop virtually at any time. The board-certified doctor can provide medical advice, recommend treatment and even prescribe medication.

The service is designed for anyone who is experiencing an illness or injury that doesn’t require an emergency room visit, but is urgent enough to need immediate care.
“It’s about providing care whenever and wherever patients need it,” said Judy Rich, TMC president and CEO. “We’re meeting patients where they are, helping them get quality treatment faster and get back to their lives.” Available now, the free and convenient app can be quickly downloaded from a smartphone’s store or marketplace.

It’s healthcare when and where you need it!

This service is not appropriate for those needing emergency care, but it is a convenient alternative for those looking for immediate care for other ailments.

You can find CareNow here on TMC’s website.

And on your smartphone’s app store whether Android or Apple, just search for TMC CareNow.

Who is it for?

CareNow providers are certified in internal medicine, family practice or pediatrics and can help patients over the age of 2. Providers can diagnose, recommend treatment and prescribe medication, if medically necessary, for many medical issues, including:

• Sore throat and stuffy nose
• Allergies
• Cold and flu symptoms
• Bronchitis
• Poison ivy
• Pink eye
• Urinary tract infection
• Respiratory infection
• Sinus problems
• Ear infection
• And other non-emergent conditions.

What is CareNow not for?

CareNow is not appropriate for those with more emergent health care needs such as:

• Shortness of breath
• Chest pain or pressure
• Severe bleeding
• Head injury
• Weakness and/or numbness to one side of your body
• Loss of consciousness/fainting
• Severe allergic reaction
• Abdominal pain/discomfort
• Nausea, vomiting, and/or diarrhea
• Diabetic complaints
• Severe depression, hallucinations, or thoughts of suicide
• Pregnancy related concerns
• Injury to the eye

These symptoms may indicate a medical condition that requires immediate medical attention. Please seek medical care immediately by going to the nearest emergency department or call 911.

How does CareNow work?

• Request a consult: Open the CareNow App and request a consult, provide medical history and pay for the consult. Your CareNow account is also available at carenow.tmcaz.com or (855) 754-6898.
• Talk to a provider: Within minutes, a licensed provider reviews your medical history and contacts you via phone or video.
• Pick up a prescription: If a prescription is a medically necessary next step, a prescription can be submitted to a local pharmacy of your choice.

Does CareNow replace my doctor?

No. Your primary care provider knows the intricacies of your health and is crucial in providing care that’s right for you so you can prevent illness, manage chronic conditions and identify health concerns early. CareNow provides general medical care for those times when you’re too busy, too sick, or it’s too late in the day to see your own provider. You can download a copy of your visit information to share with your regular provider at your next scheduled visit.

How long does it take to see a doctor?

Most requests are answered within 30 minutes or less. While you’re waiting for the next available provider to come online, we’ll keep you posted on your status. If you miss your visit, you’ll be returned to the end of the queue. The consults have no time limit so make sure you have the answers you need to get back on the road to recovery.

What does the CareNow app allow members to do?

The CareNow app allows members to:

• Authenticate your CareNow account.
• Talk to a provider, anytime, anywhere.
• Create and update your medical history.
• Update personal, contact, login and billing information.

If you’re using an iPhone or iPad you can integrate your Apple Health information to enable your provider to form a better diagnosis.

TMC is first Southern Arizona hospital to deliver virtual care to our community.

TMC CareNow is part of our ongoing investment in technologies that make life easier and healthier for Southern Arizonans. TMC has consistently been the first in our state and area to implement digital advancements, including an electronic medical record and an online patient portal. For the seventh year running, Tucson Medical Center has achieved recognition as a Most Wired® hospital, awarded by the College of Healthcare Information Management Executives. The distinction recognizes hospitals that leverage information technology to provide stronger care for patients, improve quality, and streamline operations.

 

 

 


Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461