Celebrating our Fab 50 Nurses: Charles Bascom

Charles BascomA physician yells “stat,” labs and med orders fly, nurses and techs scurry at a fevered pace. For staff, the Emergency Department can be an extraordinarily stressful environment, but that’s not what first comes to the mind of ED Lead Nurse Charles ‘Will’ Bascom.

“Our responsibility is to give 150 percent and treat each patient like they are family,” said Bascom. The longtime ED nurse began his career as an EMT/firefighter and moved into nursing after experiencing a serious injury. He completed his training in the ED and garnered experiences in psychiatric, float and critical care venues.

“At first, I worked in several nursing care settings – but I always ended up coming back to the ED.” So, what is it that kept Bascom returning to one of healthcare’s most challenging environments?

“Being there for patients and their families during one of their toughest times,” Bascom said confidently. “For any nurse, in any setting, it’s challenging and you never know what situation is going to walk through that door, but at the end of the day it is so rewarding to know you made a difference in a patient’s life.”

For Bascom, providing exceptional care with compassion goes hand-in-hand. “If you make the effort to show that you really care, patients will pick-up on your sincere intent,” he said. “They will feel more comfortable sharing important things about their health that will help you provide even better care.”

Respected for observing best practices, Bascom is also known for adhering to strict safety standards. “You have to keep your head in the game, be mindful, and ask questions to ensure the best for patients and ED coworkers.”

Yet, some still ask how Bascom consistently provides such outstanding care, shift-after-shift and year-after-year. “It’s about your motivation,” he said. “It has to be more than a title or a paycheck. If you’re in this because you have a passion for helping people – the reward is ten-fold.”

In addition to his busy schedule, Bascom is attending graduate school to become a family nurse practitioner. “This next step is very important to me because I will be able to do even more for the community and patient population.”

Tucson Nurses Week Foundation recognizes, publicizes, and supports the accomplishments, innovations, and contributions of nurses to the health of our community by honoring 50 outstanding nurses as the Fabulous 50. Well done Will on being nominated and recognized as one of Tucson’s Fab 50.

Mission Moments: Missing tennis shoes meet a bulldog of a nurse

After an elderly patient left Tucson Medical Center following a stroke, her sister called in a panic.
The patient had compromised movement with partial paralysis of the left side that required special shoes to help with her mobility. They would be important in physical therapy sessions to help rebuild her strength.

And they were missing.

Will Bascom was the charge nurse that evening in the Emergency Department when the frantic call came in. He promised to track them down.

They weren’t in the Emergency Department and they weren’t in the room she recovered in. It took a bit of sleuthing, but ultimately it turned out they already had been brought back to the patient’s care home and were waiting for pickup.

The patient’s sister called later to say how appreciative she was. “Amidst his busy scheduled, he hunted them down. I can’t say enough about how he treated me when we were going through such a hard time.”

For Bascom, of course, he was going to help.

“More often than not, we see people in some of the worst times of their lives. It’s as simple as that. So if I get a request like this – to help someone out at a time when they’re going through this life-changing event and even a small thing means the world in that moment – I’m like a bulldog,” he said.

Bascom said people typically get into health care because they have compassion and empathy for others. “I treat everyone like my own family. I don’t care why you’re here and where you’re from. I’m not a judge. My job here is to take care of you. I think many people just lead such busy lives that it’s hard to have time for anyone else. I’ve always done what I could to help others.”

Tucson Medical Center earlier this year adopted a new mission statement. To celebrate, we are sharing an ongoing series of “mission moments.”

What are mission moments? They aren’t necessarily dramatic stories of heroism, although our medical staff saves lives every day. These are moments that breathe life into words – moments that are profound or powerful or touching and that remind us why we do the work we do. Hundreds of these reminders happen every day. Thank you for letting us share some with you.

Do you have a TMC mission moment you’d like to share? Send it to Communications@tmcaz.com.


Tucson Medical Center | 5301 E. Grant Road | Tucson, Arizona 85712 | (520) 327-5461